AI automation, agents & intelligence.
Real AI systems I've put into production — workflow automation, AI agents, and decision intelligence, each with measurable outcomes.
N8N Enterprise Workflow Automation
I designed complex business process automation using N8N with 50+ integrated APIs, reducing manual work by 80% and processing 10K+ workflows daily.
Multi-Platform Integration with Zapier
I created a comprehensive Zapier integration hub connecting 25+ business applications with intelligent routing and data transformation capabilities.
Active Pieces Process Intelligence Platform
Developed intelligent process automation using Active Pieces with AI-driven decision making, handling complex multi-step workflows with 95% success rate.
AI Lead Scoring & Routing
Deployed an AI system that scores and routes every inbound lead the moment it arrives — lifting qualified-lead conversion 18% and cutting manual triage 60%.
AI Support Triage & Insight Engine
An AI layer over 2M+ support tickets that auto-categorizes every request, flags emerging issues, and routes by urgency — cutting manual sorting 90%.
Conversational AI Service Agent
An AI customer-service agent grounded in the company's own knowledge base — resolving 80% of inquiries automatically at a 90% satisfaction score.
AI Revenue Forecasting
An AI forecasting system giving leadership quarter-ahead revenue projections — with honest confidence ranges — across product lines, regions, and channels.
AI Customer Intelligence Dashboard
A real-time customer-intelligence platform processing 10M+ events a day — segmenting customers, predicting value, and flagging churn risk for the whole team.
AI Churn Prevention System
An AI system that flags customers about to leave — with the why and the when — so retention teams intervene early. Cut churn 15% at 300% ROI.
Common questions
- What are these projects?
- Selected automation and AI implementations, described by problem, approach and outcome. They are shown to illustrate method rather than to advertise a build service — the fractional CAIO engagement is about deciding what is worth building, not delivering it.
- Did you build these personally?
- The decisions and architecture, yes; delivery varied by engagement, sometimes with client teams and sometimes with implementation partners. That split is deliberate and is how the retainer works today.
- Can you build something similar for us?
- Implementation is normally delivered by your team or an implementation partner, with me accountable for whether the choice was right and the result measurable. If you want an agency to build it end to end, I will say so and point you to one.
- Which tools do you work with most?
- Commonly n8n, Zapier and Activepieces for workflow automation, alongside standard data and analytics stacks. Tool choice follows the decision, not the other way round — most failed projects picked the platform first.