AI Churn Prevention System

An AI system that flags customers about to leave — with the why and the when — so retention teams intervene early. Cut churn 15% at 300% ROI.

Overview

A subscription business was losing customers it never saw coming. I deployed an AI churn-prevention system that scores each account's risk of leaving, estimates how soon, and names the top reasons — handing the retention team a ranked, explained list to act on instead of a black box. Early intervention cut churn 15% and paid for itself three times over.

Key Results

89% churn-prediction accuracy

25% of churners caught early

15% reduction in churn rate

300% ROI on retention campaigns

Technologies Used

Predictive Risk Models

Explainable AI

Automated Retraining

Retention Workflows

Project Category

ai intelligence