Active Pieces Process Intelligence Platform

// Active Pieces Intelligent Workflow Configuration
{
  "displayName": "AI-Driven Customer Support Flow",
  "trigger": {
    "name": "webhook",
    "displayName": "Support Ticket Webhook",
    "settings": {
      "webhookUrl": "https://api.example.com/support/webhook"
    }
  },
  "actions": [
    {
      "name": "ai-sentiment-analysis",
      "displayName": "Analyze Ticket Sentiment",
      "settings": {
        "code": `
          // AI-powered sentiment analysis
          const analyzeSentiment = (ticketContent) => {
            const sentimentScore = calculateSentimentScore(ticketContent);
            const urgency = determineUrgency(ticketContent);
            const category = categorizeTicket(ticketContent);

            return {
              sentiment: sentimentScore > 0.7 ? 'positive' :
                        sentimentScore < 0.3 ? 'negative' : 'neutral',
              urgency_level: urgency,
              category: category,
              confidence: Math.abs(sentimentScore - 0.5) * 2
            };
          };

          const analysis = analyzeSentiment(context.trigger.content);
          return { analysis };
        `
      }
    }
  ]
}