Conversational AI Service Agent

An AI customer-service agent grounded in the company's own knowledge base — resolving 80% of inquiries automatically at a 90% satisfaction score.

Overview

Built and deployed an AI service agent that answers customers from the company's real documentation, not generic guesses — with conversation memory, CRM and ticketing integration, and automatic handoff to a human the moment it's out of its depth. Front-line support load dropped by half while customer satisfaction went up.

Key Results

80% automated resolution rate

90% customer-satisfaction score

50% reduction in support tickets

24/7 multilingual coverage

Technologies Used

Large Language Models

Retrieval-Augmented Generation

CRM Integration

Live Escalation

Project Category

ai agents