What to Do When Your AI Gets It Badly Wrong
Every AI system will produce a bad output eventually. The difference between an incident and a crisis is whether anyone decided in advance.
Read essayField notes from real engagements. Frameworks, postmortems, and the unglamorous discipline of shipping AI in production.
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Every AI system will produce a bad output eventually. The difference between an incident and a crisis is whether anyone decided in advance.
Read essayPerfect data is not the standard, and waiting for it is how companies spend a year preparing and ship nothing.
Read essayEvery AI portfolio needs a way to end things. Most companies have no mechanism, so nothing ever stops and everything accumulates.
Read essayOne owns the portfolio and answers to the CEO. The other owns delivery inside a function. Getting this wrong is expensive.
Read essayNinety percent of staff logged in. That number is worthless. Here are four that aren't.
Read essayOne is a permanent part-time seat. The other is a full-time bridge. Hiring the wrong one wastes a quarter.
Read essayEnterprise risk registers are theatre for a 60-person company. Here is the version that actually gets used.
Read essayThe licence fee is the number everyone quotes and the smallest one that matters. Here are the seven lines that decide whether it pays.
Read essayAlmost nobody in this role arrived from AI research. Here are the four routes people actually take, and what gets tested on the way.
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